Privacy Policy
This Privacy Policy explains how Trackking ("Trackking", "we", "us") collects, uses, and protects information when you use the Trackking mobile application and the web service available at gps.trackking.co (together, the "Service"). The Trackking app is a secure client for accessing your Trackking fleet and asset tracking account.
1. Information We Collect
- Account information: the username, email address, and phone number associated with your Trackking account, used to authenticate you and operate the Service.
- Device and vehicle location data: GPS positions reported by the tracking devices and vehicles registered to your account. This data is generated by your hardware tracking units and shown to you in the Service. The app itself does not request or collect the location of the phone or tablet on which it is installed.
- Usage and log data: standard technical information such as access times, actions performed in the portal, and error logs, used to maintain security and reliability.
- Device information: basic information about the device used to access the Service (such as app version and operating system) for compatibility and support.
2. How We Use Information
- To authenticate you and provide access to your tracking dashboard.
- To display real-time and historical location, trips, alerts, and reports for your devices.
- To send operational notifications and alerts (for example, SOS or geofence alerts) that you configure.
- To maintain, secure, troubleshoot, and improve the Service.
3. Sharing of Information
We do not sell your personal information. Information is shared only:
- with service providers that help us operate the Service (for example, SMS/notification delivery), strictly to perform that function;
- when required by law, regulation, or valid legal process;
- to protect the rights, safety, and security of Trackking, our users, or the public.
4. Data Retention
Account and tracking data are retained for as long as your account is active or as needed to provide the Service. Location history is retained according to your account plan. You may request deletion of your data as described below.
5. Security
Access to the Service requires authentication and is served over encrypted HTTPS connections. We apply reasonable technical and organizational measures to protect data against unauthorized access, alteration, or disclosure.
6. Your Rights
You may request access to, correction of, or deletion of your personal information, and you may request that your account be closed. To exercise these rights, contact us using the details below.
7. Children's Privacy
The Service is intended for business and professional use and is not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through the Service.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email: info@trackking.co
Website: https://gps.trackking.co
Support: http://www.trackking.co/support.php